REFUND & CANCELLATION POLICY
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by A Cultivated Mindset, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Web & Mobile Application Development
Payments for custom web & mobile development projects are made in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by A Cultivated Mindset, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Search Engine Optimization, Internet Marketing, and Social Media Optimization
Payments for Search Engine Optimization, Internet Marketing, and Social Media Optimization services are non-refundable, and A Cultivated Mindset does not issue pro-rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are non-refundable as it is applied to costs immediately incurred by A Cultivated Mindset in initiating services. If a project is canceled or postponed, all monies paid are retained by A Cultivated Mindset, and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
If we receive a chargeback or payment dispute (i.e., PayPal Dispute) from a credit card company or bank, your service and project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to
the credit company), plus any outstanding balances accrued due to the chargeback(s), must be paid in full before service is restored and files delivered or any further work is done. Instead of issuing a chargeback, don't hesitate to contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a reasonable charge from us is a fraud and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy before making a payment.
Payments for past months of web hosting are non-refundable. According to the plan purchased, hosting accounts are set up at the time of order and are allotted a specific amount of server resources. If the client did not use the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in
writing or until 15 days after the due date of payment not received. If the client paid for the hosting account 6 or 12 months ahead and canceled service before the plan expiration date, a refund may be given for the months not yet elapsed. If clients received complimentary products and services with their hosting plan purchase, the value of the free services would be deducted from the refund amount. A Cultivated Mindset reserves the right to disable and terminate a user's account if a user is found to violate the terms. Accounts closed due to policy violations will not be refunded.
Late Payment Policy
If you pay your bills on time, we sincerely thank you, and there is no need for you to read further. We believe our agreement with you is simple — we will provide services; all we ask is that you pay us when you receive our invoice. We do not need reminders to provide services; we don't believe you should need several reminders to pay us. The more important the work you need and the quicker you need that performed, the more critical your payment to us and the quicker we would like to receive it.
Invoicing: We will send you an invoice at the beginning or conclusion of a project, or every week, depending upon the nature of that project. We will send the invoice to the e-mail address specified by you. If the e-mail bounces, we will attempt to contact you by other means. If the e-mail does not bounce, we will assume you received it.
Due date: Payments are due and payable upon your receipt of our invoice or agreed-upon terms, which will be stated on the invoice. We would like to have payment in our office within 15 days of the invoice due date. Work on the project will not commence in most cases unless payment or deposit has been received.
Late payments: If we have not received your payment in our office within the invoice due date, we will send you an e-mail- reminder. If we have not received your cost within 30 days, we will require a fifty percent down payment on future work. Also, we will add a 10% late payment fee to your next monthly invoice. The minimum late payment fee is $20.00. The purpose is to defray the costs associated with collecting late payments.
Credit card payments declined: If you have given us your credit card information, we can automatically charge your credit card for your periodic billing. If your credit card is declined for payment, we will send you an e-mail notice. If your credit card is declined for more than one monthly payment, your account may be subject to a $20.00 late payment fee. (If your credit card has expired, we will not add any fees to your account. Instead, we will send you an e-mail notice asking for updated credit card information.)
Late payment (2nd occurrence in 12 months): We will require prepayment for all services ordered for six months.
Non-payment: If you refuse to pay us or do not respond to our e-mails, we will make every effort to collect the debt. As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys'’ fees and court costs, will be paid by you.