Refund & Cancellation Policy

This policy describes the terms for refunds and cancellations across A Cultivated Mindset, LLC's (“ACM”) engagement types. Specific terms for your engagement are governed by your signed Statement of Work (SOW) or Master Services Agreement (MSA), which supersede this policy in case of conflict.

Discovery Sprint ($7,500 fixed-fee, 2 weeks)

• Before kickoff: Cancel anytime before the kickoff meeting for a full refund.
• During the sprint: If you cancel during the 2-week engagement, you are responsible for work completed up to the cancellation date, billed at our hourly rate ($90/hour, NET 15). Any deliverables produced are yours to keep.
• After completion: Discovery Sprints are non-refundable once delivered. The fee may be credited toward a Pilot Sprint if engaged within 90 days.

AI-Accelerated Sprint ($25k–$100k fixed-fee, 4–12 weeks)

• Deposit: 50% of the total fee is due before kickoff. This portion is non-refundable once work begins.
• Cancellation during sprint: If the engagement is cancelled mid-sprint, the deposit is retained and the balance is prorated based on work completed to date. All work products to that point are delivered to the client.
• Final payment: The remaining 50% is invoiced on delivery, NET 15 or NET 30 as specified in the SOW.

Fractional Product Team Retainer ($20k–$50k+/month)

• Minimum term: 60 days from engagement start.
• Notice period:30 days' written notice required to cancel after the minimum term. Notice should be sent to Hello@acultivatedmindset.com.
• Refunds: Monthly retainer fees are non-refundable for the month in which notice is given. The engagement continues at full capacity through the notice period.
• Pausing:Retainers can be paused at sprint boundaries with 30 days' notice. Paused retainers can be resumed within 90 days without renegotiation.

Hourly Consulting ($90/hour)

• Available only to existing clients or warm introductions.
• Billed monthly, NET 15.
• Cancellation does not require notice; unused hours are not refundable but unbilled.

Disputes

If you have a concern about a specific charge, contact us at Hello@acultivatedmindset.com within 30 days of the invoice date. We resolve disputes in good faith and prefer conversation over chargebacks.

Force Majeure

Neither party is liable for delays or failure to perform due to circumstances beyond reasonable control, including natural disasters, war, civil unrest, or unforeseen catastrophic events. Specific provisions are detailed in individual SOWs.

Contact

A Cultivated Mindset, LLC
2459 Wilkinson Blvd. STE 310
Charlotte, NC 28208
Email: Hello@acultivatedmindset.com
Phone: (704) 780-4707